Senior Customer Relationship Manager

3 days ago

Perth, Western Australia beBeeCustomerCentricity Full time $105,167 - $114,938
Client Services Manager Job Description

We are seeking a highly skilled Client Services Manager to lead our client-facing operations.

This is a full-time role that requires strong interpersonal skills, analytical skills, and experience in customer service. The ideal candidate will possess the ability to communicate effectively with clients and team members, analyze feedback, and continuously improve service quality.

The successful candidate will be responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery. They will work collaboratively with the team to meet client needs and exceed expectations.

  • Key Responsibilities:
  • Responding to client inquiries and resolving issues promptly and professionally.
  • Analysing feedback and improving service quality.
  • Maintaining effective communication with clients and team members.
  • Working collaboratively to meet client needs and exceed expectations.

The Client Services Manager will play a key role in driving business growth through excellent customer service and relationship management. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent interpersonal and communication skills.
  • Strong analytical skills with the ability to analyze feedback and improve service quality.
  • Proven customer service experience.
  • Ability to work collaboratively as part of a team.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
Others

At our company, we believe in prioritizing our clients, ensuring care and precision in every service provided. We strive to achieve desired outcomes for our clients, backed by extensive industry knowledge. Our mission is to deliver exceptional client experiences that exceed expectations.

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