Customer Relationship Manager

We're a highly regarded automotive business that is growing - and so is our team
We've created a brand-new role and we're on the lookout for someone friendly, driven and customer-obsessed to help us take our service, customer relationships and business growth to the next level.This role offers flexibility, variety and the chance to be part of a passionate team that puts people first in delivering exceptional aftercare, driving new business opportunities and acting as the key connection between the business and our valued customers.What we're looking for:A confident phone manner with a genuine love for helping peopleA proactive mindset with a focus on results, customer satisfaction and business growthPrevious experience in sales and business development, with a proven ability to drive new opportunitiesStrong organisational and time management skillsConfidence to work both independently and as part of a teamPrevious experience in customer service, sales or adminAutomotive knowledge is a bonus but not essentialWhat you'll be doing:Providing exceptional customer service to ensure peak satisfaction with our servicesCalling both existing and past customers, gathering feedback, re-engaging lapsed customers and driving repeat businessProactively identifying and pursuing business development opportunities across our customer networkWorking with Service Managers to offer additional services and book in future servicingHandling calls from customers regarding queries, suggestions, and complaintsCollating data from promotions and identifying trends for growthContacting customers for special promotions and upsell opportunitiesGeneral administrative duties as requiredWhy us:Competitive salary packageBe part of a nationally recognised and trusted automotive brandSupportive leadership and real career progressionCompany laptop and mobile phone providedIf you love building relationships, creating great experiences and playing a key role in business growth,APPLY NOWand make your mark
Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Client Relationship Manager?
Do you have experience in a role which requires relationship management experience?
Do you have customer service experience?
How many years' experience do you have in a client services / account management role?
Not every automotive franchise is created equal, whether retail auto service, or retail auto repair, it's the franchisor support that makes all the difference.
You've heard the phrase 'be in business for yourself, not by yourself'.
At Auto Masters, we take those words very seriously, we have to, our business depends on it.With 30 strong years of industry experience under our belts, we know all the ins and outs you will be facing along the way, and how to keep you on a genuine success track.
Our years of experience have allowed the Auto Masters brain-trust to establish and continue to refine its automotive franchise support network, which has made our training and support the envy of the industry.Source: This is an extract from the company's own website.Not every automotive franchise is created equal, whether retail auto service, or retail auto repair, it's the franchisor support that makes all the difference.
You've heard the phrase 'be in business for yourself, not by yourself'.
At Auto Masters, we take those words very seriously, we have to, our business depends on it.With 30 strong years of industry experience under our belts, we know all the ins and outs you will be facing along the way, and how to keep you on a genuine success track.
Our years of experience have allowed the Auto Masters brain-trust to establish and continue to refine its automotive franchise support network, which has made our training and support the envy of the industry.Source: This is an extract from the company's own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Client Relationship Manager
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