Dedicated Customer Service Leader
2 weeks ago
About the Role
As a dedicated professional in customer service, you have the opportunity to lead our team and contribute to delivering exceptional results.
Job Description:
- Lead a team of customer service representatives and foster a collaborative work environment.
- Develop and implement effective customer service strategies.
- Maintain high-quality customer interactions and ensure prompt responses.
- Analyze complex customer issues and transform them into opportunities for growth.
- Track key performance indicators (KPIs) and identify areas for improvement.
- Collaborate with cross-functional teams to integrate customer insights into product and service development.
Requirements:
- A minimum of 3 years' experience in a leadership role within customer service.
- Excellent communication and interpersonal skills.
- Able to develop and implement effective customer service policies.
- Proficiency in customer service software and tools.
- Superior problem-solving abilities and a customer-centric mindset.
This is a full-time position that requires authorization to work in Australia. The role will be based in New South Wales.
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