
Front Office Team Leader
2 days ago
Job Description
">As a highly skilled hospitality professional, you will have the opportunity to lead the Front Office team to success. This part-time role is responsible for managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued.
">Responsibilities
">- ">
- Manage check-in, check-out of guests and ensure all procedures are adhered to.">
- Be proactive and resourceful when attending to guest requests.">
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.">
- Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management.">
Requirements
">To be successful in this role, you will need:
">- ">
- A diploma in Hospitality Management or Business Administration (preferred).">
- At least 2 years of experience in the hotel industry with strong Front Office expertise.">
- Proven leadership skills with the ability to mentor and motivate a team.">
- Excellent communication, organization, and time-management abilities.">
- A guest-focused mindset and a passion for creating unforgettable experiences.">
- Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws.">
Benefits
">As a valued member of our team, you will enjoy:
">- ">
- Immediate access to global accommodation and F&B discounts.">
- The opportunity to #LearnYourWay with a sophisticated modern training platform.">
- Recognition of service anniversaries and Accor Tenure Milestones.">
- Our Commitment to Diversity & Inclusion.">
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