Customer Service Delivery Specialist

2 weeks ago

Australia beBeeCustomer Full time $90,000 - $120,000

About the role

We are seeking a skilled professional to join our team as a Customer Advocate. This individual will be responsible for delivering exceptional customer service, ensuring that customers receive timely and effective support.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner. They will also have experience working in a fast-paced environment, managing multiple priorities and deadlines.

Key aspects of this role include:

  • Delivering consistent, trusted, high-quality service delivery to assigned customers
  • Developing and maintaining strong relationships with customers, internal stakeholders, and suppliers
  • Identifying opportunities for improvement and implementing changes to enhance customer satisfaction

Benefits of this role include:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work on challenging projects and make a real impact

About you:

We are looking for someone who is passionate about delivering exceptional customer service, has a strong understanding of technology and its applications, and is able to think creatively to resolve complex problems.

Requirements:

  • 5+ years' experience in a similar role
  • Proven experience in technology, financial & operational service and support related roles
  • Excellent communication and interpersonal skills
  • Broad knowledge of a range of ICT systems including Private and Public Cloud
  • Tertiary qualifications in IT Management, Business Management or a related field, or similar relevant industry experience

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