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Client Support and Dispatch Specialist

2 months ago

Sydney, New South Wales, Australia Oryx People Automotive Full time
  • Located in a flexible work environment
  • Full-time permanent position available
  • Opportunities for professional growth and advancement

Company Overview

Oryx People Automotive is a distinguished provider of customer support in the roadside and automotive assistance sector, collaborating with prominent automotive brands, fleet management services, and insurance companies across Australia and New Zealand.

We take pride in delivering a cohesive brand experience and maintaining highly efficient operations, as evidenced by our numerous accolades and positive employee feedback.

Position Summary

This role is essential in assisting clients during critical moments, ensuring the effective delivery and performance of services through our network of service providers.

Key Responsibilities

  • Oversee daily management of service allocations and notifications
  • Handle provider inquiries, including arranging towing and providing estimated time of arrival updates
  • Manage provider relationships, conduct audits, and address complaints and escalations
  • Oversee contract management processes
  • Expand the provider network while seeking cost-saving opportunities
  • Address invoice-related inquiries

Work Environment

  • Flexible working arrangements available
  • 38-hour work week on a rotating schedule, including one weekend day

Candidate Profile

  • Experience in a customer service and dispatch environment
  • Strong verbal and written communication skills
  • Ability to foster relationships with service providers
  • Proficient in managing expectations across various levels
  • Excellent interpersonal skills, including approachability and motivation
  • Capable of multitasking and prioritizing under pressure
  • Proficient in MS Office applications, including Word and Outlook

For further information, please reach out for a confidential discussion.