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Hotel Operations Manager

2 months ago

Coffs Harbour City Council, Australia Accor Apartments & Realty Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Accor Apartments & Realty. As an Assistant Manager, you will play a key role in leading the Front Office Team and creating unforgettable guest experiences.

Key Responsibilities

  • Lead the Front Office Team: Guide and mentor the team to ensure exceptional customer service and high levels of team energy.
  • Operational Excellence: Take charge of day-to-day hotel operations, ensuring seamless execution and continuous improvement.
  • Guest Experience: Collaborate with guests to resolve any challenges and provide personalized solutions.
  • Team Development: Foster a supportive and inclusive team environment, promoting growth and skill-building.
  • Administrative Tasks: Contribute to roster planning, preparation, and other administrative duties as required.

Requirements

  • Hotel Operations Expertise: Proven experience in hotel operations, with a track record of leadership roles.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to multitask and thrive under pressure.
  • Flexibility: Willingness to work a flexible rotating schedule, including nights, weekends, and public holidays.
  • Accommodation and Benefits: Enjoy discounts on accommodation and food & beverage worldwide, as well as access to Accor's industry-leading training platforms and loyalty programs.

About Accor

We welcome you as you are and offer a supportive environment where you can grow and learn. Join our team and be part of a global hospitality network with limitless opportunities for career growth and development.