Hotel Operations Manager

2 weeks ago

Shellharbour City Council, Australia Oscars Group Full time
About Oscars Group

Oscars Group is a dynamic and passionate hospitality group with a rich history dating back to 1986. With a portfolio of 46 assets across NSW, Queensland, and Victoria, the group operates across various segments, including accommodation, pubs, gaming, retail liquor, conference and events centres, chartered vessels, and commercial and residential developments.

About Crowne Plaza Hotels & Resorts

Crowne Plaza Hotels & Resorts is a leading upscale brand with properties located in major urban centres, gateway cities, and resort destinations worldwide. We believe business travel should work better, and our hotels are designed to meet the evolving needs of modern business travellers.

About the Venue

Crowne Plaza Shell Cove is a new hotel located in The Waterfront, Shell Cove, set to open in 2025. This luxurious harbourside hotel will feature 181 rooms, contemporary hotel rooms and serviced apartments, function and conference facilities, extensive meetings and event spaces, three food and beverage outlets, and an outdoor resort-style pool.

About the Role

We are seeking a passionate and inspiring General Manager to lead our team at Crowne Plaza Shell Cove. The successful candidate will be responsible for motivating and driving the team, demonstrating operational excellence, leadership, and vision. A Crowne Plaza General Manager is professional, personable, articulate, and confident, with a strong background in all operational outlets of a large-scale hotel.

Key Responsibilities
  • Lead the venue to deliver a premium customer experience across a multi-faceted venue.
  • Manage all financial aspects of the business unit, including annual budgeting, cost control, and reporting.
  • Maximise room yield and revenue through innovative sales practices and rate strategies, yield management, and competitive analysis.
  • Manage the food and beverage and gaming outlets.
  • Set and maintain a level of service and quality that consistently exceeds the expectations of our guests.
  • Manage staffing levels and work schedules to achieve financial and service quality targets.
  • Monitor and evaluate customer feedback and create change based on feedback.
  • Continuous improvement with regards to product, service, and revenue maximisation for the venue.
  • Regular inspection of rooms, building interior, and exterior to ensure the hotel is maintained to its highest quality.
  • Build a highly engaged and driven culture with a focus on engagement, performance identification, honest feedback, development, and retention of high-potential team members.
  • Ability to engage with the local community and key stakeholders.
Requirements
  • A strong background in food and beverage and rooms division.
  • Previous experience and learnings from senior leadership positions in a hotel.
  • A guest-focused mindset and confidence to handle any situation.
  • The ability to be hands-on, an exceptional leader who loves to nurture, develop, and bring out the best in your team.
  • High-level written and verbal communication skills.
  • A thorough knowledge of WHS legislation and hazard identification.
  • The ability to positively influence and mentor a diverse team and set targets that are KPI-driven.
What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. You'll have the chance to work with a great team of people, and our culture is inclusive, and our ambitions are big. So, wherever you are on your career journey, and whatever you want to achieve, there's Room for You at IHG.

  • Gaming Host

    4 months ago

    Shellharbour, Australia Redcape Hotel Group Full time

    **About the role** Redcape Hotel Group is seeking a passionate and caring hospitality professional to join the Central Hotel Shellharbour Team as one of our Gaming Hosts/Attendants. Assisting our Gaming Leadership Team to successfully operate the Hotel's gaming related operations in a hands-on, front of house role. **Redcape Team Promise** At Redcape,...

  • Hotel Operations Manager

    3 weeks ago

    Wollongong City Council, Australia Oscars Group Full time

    Hotel Manager OpportunityOscars Group is a dynamic and passionate hospitality group seeking a skilled Hotel Manager to lead the team at Quality Suites Pioneer Sands.About the Role:Lead a high-performing team to deliver exceptional customer experiences and exceed financial targets.Manage all aspects of hotel operations, including rooms division, food and...

  • Hotel Operations Manager

    3 weeks ago

    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    {"title": "Hotel Operations Manager", "content": "Join Our TeamWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Crystalbrook Collection Hotels.The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and...

  • Hotel Operations Manager

    4 weeks ago

    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Job Title: Hotel Duty ManagerWe are seeking a highly skilled and experienced Hotel Duty Manager to join our team at Crystalbrook Collection Hotels. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and maintaining a high level of customer satisfaction.About...

  • Hotel Operations Manager

    4 weeks ago

    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    {"title": "Hotel Operations Manager", "content": "Join Our TeamWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Crystalbrook Collection Hotels.The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and...

  • Hotel Operations Manager

    2 weeks ago

    Wollongong City Council, Australia Oscars Group Full time

    Hotel Manager OpportunityWe are seeking a passionate and experienced Hotel Manager to lead our team at Quality Suites Pioneer Sands. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and maintaining the highest standards of quality and service.Key Responsibilities:Lead a...

  • Hotel Operations Manager

    6 days ago

    Mount Isa City, Australia AccorHotel Full time

    Hotel Operations ManagerWe are seeking a highly motivated and experienced Hotel Operations Manager to join our team at AccorHotel. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key...

  • Hotel Operations Manager

    1 week ago

    Wollongong City Council, Australia Oscars Group Full time

    About Oscars GroupOscars Group is a dynamic and passionate hospitality company with a rich history dating back to 1986. As a privately owned group, we have a strong commitment to excellence and innovation in the industry.The RoleWe are seeking a highly skilled and experienced Hotel Manager to lead our team at Quality Suites Pioneer Sands. As a key member of...

  • Hotel Operations Manager

    2 days ago

    Mount Isa City, Australia Accor Full time

    Hotel Operations ManagerAt Accor, we are seeking a highly motivated and experienced Hotel Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and...

  • Hotel Operations Manager

    6 days ago

    Mount Isa City, Australia Accor Full time

    Hotel Operations ManagerAt Accor, we are seeking a highly motivated and experienced Hotel Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading our hotel's financial, sales, human resources, and corporate social responsibility activities.Key Responsibilities:Recruit, integrate, develop, and coach a...

  • Hotel Operations Manager

    1 month ago

    Woollahra Municipal Council, Australia Laundy Hotels Full time

    About the RoleWe are seeking an experienced General Manager to lead our hotel and hospitality operations. As a seasoned professional, you will be responsible for driving revenue, exceptional customer experiences, and achieving key objectives.The successful candidate will have a proven track record of success in a similar role within the hospitality industry,...

  • Hotel Operations Manager

    2 weeks ago

    City Of Kalgoorlie-boulder, Australia The View On Hannans Full time

    About The View On HannansWe are a reputable hotel in Kalgoorlie, seeking a highly skilled and experienced Hotel Manager to lead our team and drive business growth.Job SummaryWe are looking for a dynamic and results-driven Hotel Manager to oversee the day-to-day operations of our hotel, restaurant, and grounds. The successful candidate will be responsible for...

  • Hotel Operations Manager

    6 days ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    About the RoleAs a key member of the Mantra Pandanas team, you will be responsible for leading the Front Office Team and creating unforgettable guest experiences. Your expertise in hotel operations will be essential in maintaining a high level of team energy and ensuring seamless day-to-day operations.Key ResponsibilitiesGuide the hotel's day-to-day...

  • Hotel Operations Manager

    1 week ago

    Mount Isa City, Australia Accor Full time

    At ibis Styles Mount Isa, we're seeking a seasoned hospitality professional to lead our team as a Hotel Operations Manager. As a key member of our management team, you'll be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.Key Responsibilities:Recruit, develop, and coach a...

  • Hotel Operations Manager

    3 weeks ago

    Mount Isa City, Australia AccorHotel Full time

    AccorHotel is seeking a highly motivated and experienced General Manager to lead our team at Mount Isa. As a key member of our operations team, you will be responsible for the overall management of the hotel, including financial, sales, human resources, and corporate social responsibility activities. Key Responsibilities: * Recruit, integrate, develop, and...

  • General Manager

    4 weeks ago

    Central Coast Council, Australia Accor Apartments & Realty Full time

    General Manager - Hotel OperationsAccor Apartments & Realty is seeking a highly skilled and experienced General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless and profitable function.Key Responsibilities:Manage all facets of...

  • Hotel Operations Manager

    4 weeks ago

    Mount Isa City, Australia AccorHotel Full time

    Job Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at ibis Styles Mount Isa. As an Assistant Manager, you will be responsible for the day-to-day operations of the hotel, working closely with the General Manager and Front Office Manager to ensure seamless delivery of exceptional customer service.Key...

  • Hotel Operations Manager

    2 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    About Mantra PandanasLocated in the heart of Darwin city, Mantra Pandanas offers a unique blend of modern and chic hotel rooms, studio spaces, and one and two bedroom apartments. Our property features a range of conferencing and event facilities, as well as dining experiences at Table Forty Three, a lagoon-style recreational pool, spa, and fully equipped gym...

  • Hotel Operations Manager

    3 weeks ago

    Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

    About Mantra PandanasLocated in the heart of Darwin city, Mantra Pandanas offers a unique blend of modern and chic hotel rooms, studio spaces, and one and two bedroom apartments. Our property features a range of conferencing and event facilities, as well as dining experiences at Table Forty Three, a lagoon-style recreational pool, spa, and fully equipped gym...

  • Hotel Operations Manager

    1 week ago

    City Of Greater Geelong, Australia TFE Hotels Group Full time

    About the RoleWe are seeking an experienced and passionate General Manager to lead our hotel team. As a natural-born leader, you will inspire, innovate, and empower your team to deliver exceptional guest experiences.Key Responsibilities:Oversee daily operations and performance of the hotel, ensuring smooth running and exemplary guest service.Prepare and...