CX Expert

1 week ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000
Job Opportunity

We are seeking an experienced professional to fill the role of Customer Experience Specialist. This is a full-time position in our Marketing and Communications Department.

Main Responsibilities:
  • Deliver CX improvements through workshops, journey mapping, and change management by partnering with internal teams.
  • Lead CX initiatives, including the CX Council, Ambassador Program, and training to embed Experience Principles.
  • Coordinate and report to the Customer Experience SteerCo and support the Marketing & Sales Excellence Program.
  • Drive Voice of Customer initiatives and report actionable insights across key customer touchpoints.
  • Collaborate with departments to ensure successful execution of the CX strategy.
Required Skills:
  • Tertiary qualification in Business, Marketing, or a related field.
  • Experience in customer experience and project delivery within complex environments.
  • Expertise in journey mapping, feedback analysis, and CX improvement initiatives.
  • Proficiency in data analysis and visualisation tools (e.g., CSAT surveys, Power BI).
  • Facilitation, stakeholder engagement, and SteerCo coordination skills.
  • Excellent communication and collaboration skills with a customer-centric mindset.
  • CX or Project Management certification, change management experience, and knowledge of Voice of Customer methodologies and CX trends (desired).
Benefits:

This role offers a chance to work on various CX initiatives, improve customer satisfaction, and contribute to business growth.

About the Role:

This is an exciting opportunity for professionals who want to make a difference in customer experience. If you have the required skills and qualifications, we encourage you to apply.

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