Snr Consultant

Snr Consultant - Experience Design & Digital Innovation

Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.

Overview

At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you would expect from larger consultancies. Our health and human service is rapidly growing, and we are seeking candidates located in NSW, QLD or WA at Consultant and Senior Consultant level with 2-5 years of professional experience in Experience Design.

What You'll Do

As a key member of our team, you'll be at the forefront of innovative projects that transform the health and human services sector. You will collaborate with top industry experts to deliver impactful solutions that improve lives and shape the future of healthcare. From day one, you'll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.

• Lead or support the end-to-end HCD and service design engagements
• Plan and facilitate co-design workshops, user research and stakeholder engagement
• Synthesise research into insights, personas, journey maps, service blueprints and opportunities
• Translate insights into actionable service or experience designs
• Collaborate with multidisciplinary teams, including operations & transformations, engineers, cyber, data, and clinical experts to design and deliver digital solutions
• Flex into UX, Prototyping, CX strategy, business analysis or product work as needed
• Produce compelling design artefacts and presentations for a range of stakeholders
• Work on client site to immerse yourself into the problem space and become a trusted team player
• Benefit from personal training and development opportunities that will allow you to enhance both your professional and personal skills

Qualifications & Experience

• A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes
• 2-5 years of relevant experience. You may have worked in a consulting or professional services firm, or you may be looking for a change from a health industry role.
• Training or certification in Service Design, HCD, Design Thinking or CX methodologies
• A Bachelor's or Master's degree or equivalent Industry experience
• Experience applying design thinking in a health, aged care or human services setting is highly desired
• Demonstrated ability to work as part of a multidisciplinary team through discovery, design and delivery
• Experience planning and facilitating user research and co-design workshops (in person and virtually)
• Practical experience developing service blueprints, journey maps, personas, design concepts and prototypes
• Willingness to travel within the country (where practical and possible)
• Strong work ethic, eagerness to learn, and motivation to succeed
• Excellent interpersonal and communication (both written and verbal) skills, with an ability to apply structured thinking and dynamic approaches to problem-solving
• Bonus: Exposure to agile product teams, CX strategy, UX research/design or Digital BA skills
• An understanding of digital technologies, applications and industry best practices within health and human services

Benefits

• 18 weeks paid, gender-neutral parental leave with full superannuation contributions throughout paid and unpaid leave
• Flexible working arrangements
• Financial support to obtain work-related professional qualification, such as CA, CPA, or CFA, and other
• Professional membership contributions and generous paid study leave (up to 12 days)
• Employee Assistance Program (EAP) – free to all employees and their immediate families
• 35 hours per year for approved pro bono matters
• Special leave - 2 days per year of a cultural or religious holiday that is not treated as a public holiday in Australia
• FTI Work Perks: our discount program that provides a wide range of corporate offers, savings, and wellbeing resources
• Monthly Health & Wellbeing program including fitness subsidies
• Corporate matching for charitable donations
• Opportunity to join our Reconciliation Action Plan - working group; FTI's Women's Initiative Network (FTI WIN); Diversity, Inclusion & Belonging and Corporate Citizenship committees

About FTI Consulting

What makes us unique? With more than 8,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on LinkedIn. It is our equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.

Additional Information

• Job Family/Level: Op Level 2 - Senior Consultant
• Employee Status: Regular

Compensation

My Profile

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At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.

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