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Customer Service Leadership Position
3 weeks ago
Catholic Healthcare is seeking an experienced Customer Care Team Leader to lead our busy Home & Community Services team in Sydney.
- Responsibilities include providing day-to-day management and support to the Customer Care Team, building the skills and knowledge of the team to ensure a consistent level of performance, and acting as a point of contact for escalated calls and enquiries.
The successful candidate will have demonstrated experience in customer service and/or care environment, ideally in a call centre environment, and excellent written and oral communication skills.
- Key responsibilities include:
- Managing and leading a team to deliver high-quality customer service
- Building the skills and knowledge of the team to ensure consistency in performance
- Providing coaching and training to improve performance
Benefits
- Competitive salary and benefits package
- Opportunity to work with a values-based organisation that welcomes applicants from all faiths and backgrounds
- Supportive team environment
About Us
Catholic Healthcare is a not-for-profit organisation committed to promoting the dignity, life, and spirituality of older people through connected and inclusive communities.
