Service Delivery Expert
1 week ago
The Client Success Manager is responsible for overseeing the day-to-day delivery of services to assigned clients, ensuring seamless operations and client satisfaction.
Key Responsibilities- Manage work orders, project coordination, and contracts to ensure efficient service delivery.
- Lead daily meetings with clients to maintain effective communication strategies.
- Oversee incident management, SLA compliance, and reporting activities to drive business growth.
- Collaborate with internal teams to optimize resource utilization and delivery outcomes.
- Identify opportunities for upsells, renewals, and service enhancements to increase revenue streams.
- Proven experience in managing professional services delivery across multiple clients.
- Strong grasp of service metrics, KPIs, and commercial acumen.
- Skilled in stakeholder engagement, issue resolution, and continuous improvement.
- Tertiary qualification in Business or a related field.
- Certifications in ITIL or PMP (preferred).
- Familiarity with PSA tools or project systems.
Our organization prioritizes employee growth, wellbeing, and success through various initiatives:
- Individual Performance Plans.
- Professional Self-Care Programs.
- Diversity and Inclusion Strategies.
- Social Connection and Recognition Programs.
- Community Engagement Initiatives.
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