Service Delivery Expert
4 days ago
The role of a Service Delivery Expert is pivotal in driving operational efficiency and excellence within our organization.
Key Responsibilities:
- Process orders, including entry, dispatch, and invoicing, to ensure seamless customer experiences.
- Provide regular performance reports as required by stakeholders.
- Respond to incoming calls and enquiries, delivering exceptional service and support.
- Offer troubleshooting assistance to customers, resolving issues efficiently.
- Log service calls and facilitate the process of returned goods, ensuring minimal disruption.
- Support Accounts Receivable (AR) inquiries, including dispute resolution.
Requirements:
- Prior experience in customer-facing roles or related fields.
- Proficiency in IT systems and strong computer literacy.
- Fluent English communication skills, with excellent verbal and written expression.
- Strong attention to detail and task prioritization skills.
- Customer-centric approach with a commitment to delivering outstanding service.
Benefits:
We strive to create a dynamic work environment that fosters growth, innovation, and teamwork. Our programs and practices are designed to enrich careers and encourage employee feedback.
We aim to deliver exceptional results for our customers, driven by our dedication to quality and excellence.
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