
Debt Recovery Specialist
2 weeks ago
Job Title: Collector
We are seeking an experienced collector to join our team. As a key member, you will be responsible for debt collection and payment reconciliation, ensuring compliance with all policy, legislation, regulatory standards and requirements.
Key Responsibilities:
- Prepare and action monthly debtor's aging report in a timely and accurate manner.
- Manage a ledger of approximately 1000+ clients.
- Maintain debt collection and escalation process, including negotiating payment terms.
- Establish and maintain effective relationships with internal stakeholders.
- Liaise directly and work collaboratively with internal stakeholders regarding general issues, client disputes, and escalated matters.
- Maintain a status register of collection statuses for old debts.
- Liaise with the business and document collection activities, manage accounts with the debt collector, and propose write-offs.
- Process phone credit card payments via bank portal.
Requirements:
- Minimum 4 years proven experience in a similar revenue collections position.
- Experience within aged care community services is highly desirable.
- Ability to establish and maintain effective relations with key internal and external stakeholders.
- Experience using relevant software systems and online portals.
- Experience with Microsoft Dynamics AX, Procura, and CRM is advantageous.
- Ability to provide evidence of Covid-19 Immunisation.
Debt Collection is a leading provider of residential aged care, home and community services, retirement living, and healthcare across NSW and SE QLD.
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