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Operations Director

2 months ago

Cairns, Queensland, Australia GSL: a Good Start to Life Full time
About GSL: A Good Start to Life

GSL: A Good Start to Life is a dedicated provider of services catering to the needs of young people with disabilities. Our mission is to empower them through purposeful supports aimed at developing life skills and independence.

About the Role

We are seeking an experienced Operations Manager to join our senior leadership team. As a key player, you will oversee and manage our service delivery, ensuring high standards of care and compliance.

Key Responsibilities:
  • Lead and Support Service Delivery Teams: Drive performance and service goals, ensuring seamless operations across the organization.
  • Ensure Compliance and Quality Standards: Conduct audits and implement improvements as needed, maintaining a safe and effective service environment.
  • Manage Resources Efficiently: Optimize service delivery through effective management of staffing, equipment, and budgets.
  • Engage with Stakeholders: Act as the main point of contact for feedback and concerns, ensuring participant satisfaction.
  • Drive Continuous Improvement: Enhance service delivery processes and outcomes, promoting a culture of excellence.
  • Oversee Risk Management and WHS: Maintain a safe and effective service environment, responding to crises as needed.
What We're Looking For:
  • Proven Leadership Experience: A strong track record in a leadership role within the disability services sector.
  • Commitment to Person-Centered Care: A passion for delivering exceptional service excellence and promoting positive outcomes.
  • Exceptional Organizational Skills: Ability to inspire and lead teams, driving performance and engagement.
  • Experience in Compliance and Budget Management: Proven ability to manage compliance, budgets, and operational plans.
  • Passion for Making a Difference: A desire to grow with us long-term and contribute to our mission.