Family Support Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $90,000
Job Overview

This role is key to supporting families and services across QLD, NSW, and VIC.

You will lead the full enrolment experience, from system support and funding compliance to service tours and making families feel welcome.

Your Key Responsibilities
  • Manage systems such as Lineleader, Kangarootime, PRODA and more.
  • Provide daily phone and email support to families and services.
  • Support services and families with complex queries, payment breakdowns and funding claims.
  • Monitor enrolments, analyse feedback and help services improve occupancy and family satisfaction.
  • Collaborate on initiatives that improve the onboarding journey.
  • Champion continuous improvement in workflow design and stakeholder engagement.
Requirements
  • Experience working with systems and spreadsheets.
  • Excellent customer service skills.
  • Familiarity with CCS, ACCS, ISS and Kindy funding.
  • Ability to juggle admin, reporting and relationship-building tasks.
  • Experience in the early learning sector.
  • Passion for making a difference.

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