Senior Manager Process Excellence

7 days ago


Melbourne, Victoria, Australia Roboyo GmbH Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to lead our Process Excellence and Process Mining (PEM) track. As a trusted advisor, you will be responsible for managing the day-to-day operations of the team, including project management, client engagement, and team development.

Key Responsibilities
  • Oversee project timelines, allocate resources effectively, and ensure the delivery of high-quality services to clients.
  • Develop and optimize delivery processes to improve efficiency, productivity, and client satisfaction.
  • Understand client needs and exceed client expectations throughout the entire delivery process.
  • Build and manage a team of consultants, providing guidance and support to ensure the highest quality service delivery.
  • Foster a culture of continuous improvement, innovation, and client satisfaction.
  • Collaborate with other leaders to ensure a cohesive approach to business development and client management.
  • Develop and maintain strong client relationships, serving as a trusted advisor to clients.
  • Stay up to date on industry trends and best practices, and ensure that the automation team is continuously improving its offerings.
Requirements

The ideal candidate will have a minimum of 8 years of experience in Process Mining, with a strong track record of managing client relationships, leading projects, and developing teams.

You should be an expert in at least one area of the following Process Mining tools: Celonis, Apromore, UiPath, Appian or Singavio. And have expertise in at least one area of consulting, such as strategy, operations, technology, or finance.

This role can be based in Australia or India. Other Asia Pacific locations can be considered.



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