Process Excellence Manager
7 days ago
We are seeking a highly skilled and experienced Senior Manager to lead our Process Excellence and Process Mining team. As a trusted advisor, you will be responsible for managing the day-to-day operations of the team, including project management, client engagement, and team development.
About YouYou are an experienced professional with a strong track record of managing client relationships, leading projects, and developing teams. You have expertise in Process Mining tools such as Celonis, Apromore, UiPath, Appian, or Singavio, and have a deep understanding of consulting principles, including strategy, operations, technology, or finance.
Responsibilities- Project Management: Oversee project timelines, allocate resources effectively, and ensure the delivery of high-quality services to clients.
- Process Optimization: Focus on developing and optimizing delivery processes to improve efficiency, productivity, and client satisfaction.
- Client Engagement: Understand client needs and exceed client expectations throughout the entire delivery process.
- Team Leadership: Build and manage a team of consultants, providing guidance and support to ensure the highest quality service delivery.
- Culture Development: Foster a culture of continuous improvement, innovation, and client satisfaction.
- Business Development: Collaborate with other leaders to ensure a cohesive approach to business development and client management.
- Client Relationships: Develop and maintain strong client relationships, serving as a trusted advisor to clients.
- Industry Expertise: Stay up to date on industry trends and best practices, and ensure that the automation team is continuously improving its offerings.
The ideal candidate will have a minimum of 8 years of experience in Process Mining, with a strong track record of managing client relationships, leading projects, and developing teams. This role can be based in Australia or India, with other Asia Pacific locations considered.
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