Administrative Support Specialist

3 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $57,859 - $59,652

Unit Front Desk Professional

St John of God Geelong Hospital is seeking a Unit Front Desk Professional to join its dynamic Surgical/Medical Ward.

This role involves delivering exceptional customer service, coordinating telephone calls and messages, maintaining patient records and performing various administrative tasks.

The Unit Front Desk Professional will work closely with the multi-disciplinary team, including doctors and nurses, to provide assistance with admin tasks and support the smooth operation of the ward.

This is an exciting opportunity to be part of a dedicated team that prioritizes patient care and commits to our Mission and Values.

Key Responsibilities:

  • Participate in handover between shifts
  • Coordinate telephone calls and messages promptly and professionally
  • Maintain patient records ensuring accuracy and currency of details
  • Assist patients, visitors and general public with enquiries and directions
  • Receive and create pre-admission forms, checking health insurance details and notifying patient of any extra charges they may incur
  • Admit new admissions for the day
  • Distribute and coordinate ingoing and ongoing mail and faxes
  • Photocopying and other duties as required
  • Coordinate with the Manager or Hospital Coordinator of any problems encountered whilst on duty
  • Establish cordial relations with patients, family, all ancillary staff and other members of the department

Required Skills and Qualifications:

You will have superior communication skills, the ability to relate to hospital staff, patients, families and medical staff, as well as knowledge of medical terminology and excellent attention to detail and problem-solving skills.

Able to prioritize and multitask a busy and varied workload, with experience in the health industry highly regarded.

Benefits:

This is an exciting opportunity to join a dynamic team that prioritizes patient care and commits to our Mission and Values.

Other Information:

Applicants should be able to demonstrate their ability to maintain confidentiality and handle sensitive information with discretion.

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