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Customer Service Leader

1 week ago

City Of Stirling, Australia Coles Full time

At Coles, we're committed to delivering exceptional customer experiences in every store. As a Retail Operations Manager, you'll play a vital role in ensuring our front-of-store operations run smoothly and efficiently.

About the Role

You'll be responsible for leading and developing your team to deliver outstanding customer service and drive sales growth. With a focus on operational excellence, you'll oversee the day-to-day running of the customer service department and front-of-store operations.

About You and Your Skills
  • Previous experience working in a fast-paced customer-facing environment is essential.
  • You'll need to possess proven leadership skills, with the ability to lead, coach, and develop your team to meet sales targets and cost control requirements.
  • Maintaining excellent service standards and keeping the checkout area clean and safe for our team and customers are crucial.
  • You'll drive a one-team culture that prioritizes team members' health, safety, and wellbeing.
  • You'll be customer-obsessed and continually seek to better understand our diverse customers to ensure an outstanding shopping experience.
What's in it for You?
  • Competitive Salary and Benefits: Enjoy a competitive salary and access to exclusive benefits, including a 5% discount on supermarket and liquor purchases, double discount periods, and hot deals.
  • Reward through Recognition: Give and receive recognition linked to our Coles values through our digital recognition platform, 'mythanks'. Redeem points for exciting gifts and electronic gift cards.