Hotel Operations Night Manager

7 days ago

Sydney, New South Wales, Australia beBeeNight Full time $110,000 - $130,000

About our hotel, you will be responsible for ensuring smooth and efficient operations during the overnight shift. This includes delivering a seamless guest experience, ensuring the safety and security of guests and team members, and overseeing nightly operations.

Your role involves collaborating with other departments to ensure excellence in overnight service aligned to our service standards. You will manage guest relations, resolve complaints or issues promptly, and anticipate guest needs.

Conducting night audits is also part of your responsibilities, ensuring financial transactions and reports are accurate. Additionally, you will support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries.

You will be required to manage emergency situations, including medical issues, fire alarms, or security concerns. A strong skillset in team development, coaching, and conflict resolution is essential for this role.

Familiarity with Hotel Property Management Systems and high attention to detail are also required. The successful candidate will possess a proactive approach to mentoring and supporting team performance.

We offer various benefits, including free meal on shift, designer uniform, laundered for you daily, discounted staff parking on site, birthday and wellbeing leave, employee discounts across our hotels, and an immense employee discounts platform.

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