Customer Experience Leadership Role in Melbourne
3 weeks ago
Xero is a cloud-based accounting software that empowers small businesses to thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.
We are looking for an experienced Customer Experience People Lead to join our team in Melbourne. As a leader in this role, you will be responsible for managing a team of Customer Experience Specialists and Seniors who provide exceptional support to Xero users.
The ideal candidate will have experience leading or managing a team in a customer support environment, with a proven track record of delivering results and improving customer satisfaction. You will also have excellent communication and leadership skills, with the ability to balance the needs of the individual with the needs of the business.
In this role, you will be empowered to make decisions in the best interests of our customers and our business. You will work closely with the global Customer Experience team to deliver on our CX Strategy, objectives, and key results.
As a leader at Xero, you will be expected to:
- Participate in the local CX leadership team to deliver on our CX Strategy and OKRs
- Collaborate effectively with global peers to drive alignment and cohesiveness across our global operations
- Effectively coach your teams to achieve results, including quality, customer satisfaction, and productivity targets
- Uplift overall capability of your team through ongoing development and coaching
- Lead a high-performance culture in your teams, celebrating success and proactively managing underperformance
- Ensure your teams are delivering on workforce planning requirements, including Specialist availability, leave management, and productivity targets
- Play a key role in change leadership, ensuring changes are well understood and adopted
What we offer:
- A competitive salary of $120,000 per annum
- A generous paid leave policy, including 26 weeks of parental leave
- Dedicated paid leave to care for your physical and mental wellbeing
- An Employee Assistance Program for mental health support
- Health insurance, life insurance, and income protection
- Wellbeing and sports programs
- Employee resource groups
- Career development opportunities
Why Xero? We are a values-driven company that offers a unique opportunity to do the best work of your life. With a strong focus on customer satisfaction and employee wellbeing, we are committed to making a positive impact on the lives of our customers and employees.
-
Customer Experience Leadership Role
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeJob DescriptionXero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking an experienced Customer Experience People Lead to join our team in Melbourne. This is a permanent, on-site role that will play a critical part in delivering exceptional customer experiences for Xero...
-
Customer Experience Leadership Role in Melbourne
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the JobWe are seeking a Customer Experience People Lead to join our team in Melbourne. In this role, you will be responsible for leading a group of Customer Experience Specialists and Seniors who provide exceptional support to small business owners, bookkeepers, and accountants.Key ResponsibilitiesLead a high-performance culture in your team,...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeCompany Overview">Yarra City Council is a progressive Organisation, priding ourselves on an inclusive culture and continual progression of staff. Our aim is to make a positive difference in people's lives and continually improve service to the community.">Salary">The estimated annual salary for this role is $120,000-$150,000, based on industry standards and...
-
Water Resources Leadership Position in Melbourne
2 weeks ago
Melbourne, Victoria, Australia Melbourne Water Full timeAbout the RoleMelbourne Water is seeking a highly skilled Manager Water Resources & Upper Yarra to lead our team in delivering safe, effective, and efficient waterway and catchment services in the defined geographical area.As a key member of our leadership team, you will work closely with stakeholders, including councils, regulatory authorities, and the...
-
Customer Experience Leadership Role
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeJob OverviewXero is a leading provider of cloud-based accounting and bookkeeping software, dedicated to helping small businesses grow and thrive. As a Customer Experience People Lead, you will play a key role in delivering exceptional support and guidance to our customers, ensuring they receive the best possible experience with our platform.Key...
-
**Menswear Store Leadership Role**
4 weeks ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timeAbout the RoleAs our ideal candidate, you will lead daily store operations with a focus on excellence, driving sales performance to meet and exceed targets, managing and developing a high-performing team, maintaining visual merchandising and store presentation standards, and implementing strategies to enhance customer experience.About YouWe are looking for a...
-
Faith Leadership Opportunity in Melbourne
2 weeks ago
Melbourne, Victoria, Australia Frontline Education Melbourne Full timeJob OverviewFrontline Education Melbourne is seeking a visionary Director of Faith to lead the spiritual growth and development of its community. This exceptional leadership position offers a unique opportunity to shape the faith of students, staff, and the wider community.About the RoleThis is an outstanding chance for a Catholic leader with a deep...
-
Melbourne Night Club Leadership Opportunity
2 weeks ago
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeJob Title: Melbourne Night Club Leadership OpportunityCompany Overview:Frontline Hospitality Melbourne West is a premier nightlife destination in Melbourne's vibrant CBD, offering three levels of entertainment and an upscale restaurant.About the Role:We are seeking an experienced and dynamic Hospitality & Nightclub Manager to lead our team and drive service...
-
Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full timeRestaurant Manager Position in Melbourne">We are seeking an experienced and skilled Restaurant Manager to join our team at Frontline Hospitality Melbourne West.">The role involves leading a team of professionals in providing exceptional dining experiences for our guests. As a Restaurant Manager, you will be responsible for overseeing daily operations,...
-
Melbourne Store Leadership Role
5 days ago
Melbourne, Victoria, Australia Kuwaii Full timeAbout UsKuwaii is a pioneering Australian fashion brand, renowned for its commitment to quality, style, and sustainability. Established in 2008 by designer Kristy Barber, our brand has evolved into a beloved destination for women seeking timeless, intelligently designed clothing and footwear.We take pride in our dedication to local manufacturing, ensuring...
-
Store Leadership Role
2 weeks ago
Melbourne, Victoria, Australia Foot Locker Full timeOverviewWe are seeking a seasoned retail professional to assume the role of Assistant Manager at our innovative Foot Locker store in Melbourne Central. As a key member of our team, you will be responsible for leading by example, driving sales growth, and delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on...
-
Senior Client Leadership Manager
3 weeks ago
Melbourne, Victoria, Australia Starcom Melbourne Full time**Company Overview:**At Starcom Melbourne, we harness the power of media to bridge the tension between what people want and brands need. Our innovative approach creates experiences that people love, and the actions that brands require.**Job Summary:**We are seeking a seasoned Senior Client Leadership Manager to join our team in Melbourne. This is an...
-
Airport Customer Experience Specialist
5 days ago
Melbourne, Victoria, Australia Melbourne Airport Full timeAbout Melbourne AirportMelbourne Airport is a major transportation hub in Australia, connecting the country to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation.Job Title: Airport Customer Experience SpecialistAbout the RoleWe are seeking an experienced...
-
Upscale Menswear Store Leadership Role
5 days ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timePremium menswear store managers are responsible for leading daily operations with a focus on excellence. This involves driving sales performance to meet and exceed targets, managing and developing high-performing teams, maintaining visual merchandising and store presentation standards, implementing strategies to enhance customer experience, and overseeing...
-
Leadership Roles in Melbourne Education
5 days ago
Melbourne, Victoria, Australia SchoolHouse Full timeSchoolHouse is a leading education recruitment agency working in partnership with Catholic schools across Melbourne.We are seeking experienced leaders to fill full time positions commencing in 2025, focusing on roles that require leadership and management skills. Our partner schools welcome applications from local, interstate and international candidates.The...
-
Melbourne, Victoria, Australia 4 Healthcare Recruitment Full time4 Healthcare Recruitment is proud to partner with a Not-for-Profit Organisation in Melbourne, providing services across the city.This leadership role plays a key part in managing the Occupational Therapy team, overseeing locations and clinics. The ideal candidate will have a caseload that involves working with adults and paediatrics, focusing on mental...
-
Customer Experience Consultant
2 weeks ago
Melbourne, Victoria, Australia Arts Centre Melbourne Full timeAbout the RoleWe are seeking a skilled Ticketing Systems Specialist to join our team at Arts Centre Melbourne. In this role, you will play a proactive part in enhancing the customer and presenter experience.Key ResponsibilitiesDeliver exceptional customer service, providing advice and configuring ticket builds with accuracy.Utilize your technical expertise...
-
Customer Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timeAbout the RoleRetail Consultant - Melbourne CBDWe are seeking a skilled and experienced Retail Consultant to join our team at Frontline Retail Melbourne. As a key member of our sales team, you will work closely with our customers to provide exceptional guidance and support in their buying and selling experiences.Key ResponsibilitiesGuide customers through...
-
Melbourne, Victoria, Australia Melbourne Airport Full timeMelbourne Airport is seeking a skilled Airport Concierge and Customer Experience Manager to join our dynamic team.As a key member of our operations, you will be responsible for providing exceptional customer service to our passengers and visitors. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome,...
-
Physiotherapy Leadership Role in Rehabilitation
3 weeks ago
Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full timeGrade 2 PhysiotherapistSt Vincent's Hospital Melbourne is a leading teaching, research and tertiary health service seeking an experienced physiotherapist to join our team as a Grade 2 Physiotherapist.About the RoleThis challenging and rewarding role offers the opportunity to work in a dynamic multidisciplinary environment providing high quality clinical...