IT Service Management Consultant
1 day ago
We are seeking a highly skilled IT Service Management consultant to join our team. As an IT Service Management consultant, you will play a pivotal role in driving the success of our IT operations.
About the Role:This is an exciting opportunity for a motivated and experienced IT professional to lead continuous improvement initiatives that enhance IT service delivery across the business. You will be responsible for developing and implementing best-practice IT service management processes and governance.
Key Responsibilities:- Develop and implement best-practice IT service management processes and governance.
- Lead the Continuous Service Improvement Programme (CSIP) to enhance IT operations.
- Manage and optimise ServiceNow, ensuring streamlined and efficient workflows.
- Work with internal teams and external providers to drive standardisation and process alignment.
- Provide expert advice to IT leadership and mentor teams on IT service management best practices.
- Facilitate workshops and training sessions to embed ITIL frameworks across the business.
- Strong knowledge of ITIL service management frameworks and their practical application.
- Experience implementing continuous improvement initiatives in IT operations.
- Proficiency in ServiceNow administration.
- Excellent problem-solving skills and the ability to build strong relationships.
- A proactive mindset, coupled with a passion for driving efficiency and service excellence.
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