Resolve Disputes

2 days ago

Sydney, New South Wales, Australia beBeeDispute Full time $71,808 - $82,495
Job Title: Complaints Resolution Specialist

This role is responsible for managing complaints and disputes within the Claims Team. The successful candidate will be able to maintain a high level of customer service and administrative skills at all times.

Key Responsibilities:
  • Maintain a high level of Customer Service and Administrative skills through the management of Voice of Customer (VOC) / Customer Feedback inboxes.
  • Efficiently and effectively resolve disputes and escalations within service level agreements and delegated authority whilst using initiative to achieve the best possible outcome for the customer.
  • Ensure compliance to all internal and external regulatory requirements such as privacy and RG271.
  • Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures.
  • Work effectively within a team environment by working collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
  • Oversight of our Complaints Management System and ensuring this is maintained and kept current, supporting reporting functions.
  • Case management of multiple escalated claims at one time simultaneously.
Requirements:
  • Minimum of two years complaint management experience.
  • Proficiency in the use of Microsoft computer applications.
  • Highly organized with strong attention to detail and ability to prioritize.
  • Strong decision making and problem solving skills.
  • High level of dispute resolution skills.
  • Demonstrates ability to work effectively in a team environment.
  • Analytical and practical skills; applying theoretical or practical knowledge to new situations and problems.
  • Excellent verbal and written communication skills.
About Us:

We value diversity and strive to create an inclusive work environment that reflects the communities we serve.

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