Dispute Officer

Dispute Officer

Clerk Grade: 5/6

Salary Range: $99,938 - $110,271 + superannuation

Employment Type: Ongoing, Full-time

Location: Darlinghurst, Sydney - hybrid position, with a requirement to attend the office six days per fortnight

The NSW Personal Injury Commission (Commission) is looking
for a Dispute Officer to join our team in the Registry and Disputes Directorate.

About Us

The Personal Injury Commission
(Commission) resolves disputes between people injured in motor accidents and
workplaces in NSW, insurers, and employers.

The Commission is an independent
statutory tribunal within the New South Wales justice system, committed to
providing a transparent and independent dispute resolution service.

Resolving disputes justly and
efficiently in the shortest time frame is a priority for the Commission. We
work with all parties (injured persons, insurers, and employers, where
relevant) to discuss ways of achieving this.

The Commission exercises
functions in two divisions – the Motor Accidents Division and the Workers
Compensation Division. You can read more about the PIC here.

As noted
above, although the Commission is an independent Tribunal, the staff who work in the
Tribunal are employed by Department of Customer Service.

Understand
more about the Department of Customer Service – here.

 Your
responsibilities will include:

•  Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
•  Provide a high level of quality support and customer service to ensure dispute applications are actioned timely and appropriately.
•  Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
•  Proactively managing your complex caseload to ensure cases are kept on track and on time.
•  Applying the legislation, rules, and guidelines in all your cases.
•  Participating in our program of continuous improvement and learning.
•  Providing support and advice to Dispute Support Officers.

About you:

• A collaborator who thrives in a supportive team environment.
• Experienced in digital case management or customer management systems.
• A background in complex case management specialising with complaints, disputes or insurance or customer service.
• Can think outside the box to solve complex problems.
• Meticulous and process driven.

If you want to be part of this forward thinking, innovative
team that thrive in challenging the status quo, we would love to hear from you

To Apply

To
start your journey towards becoming our Dispute Officer, please click on the
link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter, please outline your relevant experience and how it aligns with the requirements of the role.

Salary Grade 5/6, with the base salary for this role starting
at $99,938 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday 18 August 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process