Trainee Role

5 days ago

Melbourne, Victoria, Australia beBeePayroll Full time $58,000 - $73,000
A Payroll Trainee is needed to join our team. As a trainee, you will be mentored and trained through a formal payroll administrator training program to deliver high-quality payroll processing and support to clients.Job DescriptionWe are seeking a motivated Payroll Trainee who can participate in a formal payroll administrator training program. This program will provide the candidate with foundational knowledge of the payroll industry and ADP products and services. The trainee will gain hands-on experience in processing allocated client payrolls ensuring accuracy and timeliness.Key Responsibilities
  • Participate in a formal payroll administrator training program.
  • Gain foundational knowledge of the payroll industry and ADP products and services.
  • Process allocated client payrolls ensuring accuracy and timeliness.
  • Provide accurate and timely responses for pay-related queries via phone calls, ticket management, and chat.
  • Resolve client issues and/or escalate matters as required in a timely manner.
  • Timely preparation of long service leave, terminations, retrospective payments, and other payroll-related payments and returns.
  • Contribute to client experience measures (retention and Net Promoter Score) and Win As One performance goals.
  • Identify and recommend continuous system and process improvements.
Required Skills and QualificationsTo be successful in this role, the ideal candidate should have:
  • Customer service experience desirable but not essential.
  • Exposure in a payroll environment desirable but not essential.
  • Basic understanding of current Australian payroll legislation desirable but not essential.
  • Strong analytical and problem-solving skills.
  • Commitment to delivering service excellence.
  • Demonstrated effective communication to clients and associates (written and verbal).
  • Sound experience with MS Office skills - Outlook and Excel.
  • Ability to manage time effectively with the ability to prioritize client needs.
  • Experience with ADP products highly desirable.
BenefitsOur company offers:
  • Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.
  • Skills such as Time management, Stakeholder management, Strong written and verbal communication, Attention to detail, Ability to work independently or as part of a team.
OthersOur company affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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