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Job Summary
This is an exciting opportunity to lead a team and oversee the day-to-day operations of our office. As Office Manager, you will be responsible for ensuring efficient workflow and timely task completion across all locations.
">Main Responsibilities- Team Management: Manage a team of administrative staff, including receptionists, enrolment officers, and support teams, to ensure consistent service standards across campuses.
- Operational Planning: Oversee maintenance and accuracy of student records, enrolment data, attendance registers, and assessment submissions within the Student Management System (SMS).
- Logistics and Procurement: Coordinate procurement, inventory management, and maintenance of office equipment and educational resources to support smooth campus operations.
- Customer Service: Serve as a primary point of contact for student enquiries regarding administrative processes, course enrolments, and general campus operations.
- Support Services: Assist with staff recruitment, onboarding, induction, and ongoing professional development to build and maintain a high-performing administrative team across campuses.
- Communication: Facilitate communication and coordination between academic staff, management, and students to ensure smooth operational flow.
- Financial Management: Prepare and manage office budgets for multiple campuses, monitoring expenditures and ensuring cost-effective use of resources.
- Billing and Invoicing: Process invoices, payments, and coordinate billing and fee collection processes in accordance with student enrolment data and organisational financial policies.
- Compliance and Risk: Liaise with finance personnel to ensure accurate financial recordkeeping and compliance with funding and regulatory requirements.
- Documentation and Reporting: Draft, review, and distribute official correspondence, reports, meeting minutes, policy documents, and administrative records for internal and external stakeholders.
- Policies and Procedures: Maintain and regularly update administrative policies and procedures, recommending improvements to increase office efficiency and consistency.
- Operational Reports: Provide operational and strategic reports to senior management, assisting in organisational planning and continuous improvement initiatives.
- Meetings and Events: Organise and coordinate internal meetings, training workshops, professional development sessions, and staff capability building activities across campuses.
- Internal Communication: Manage internal communication channels, including emails, newsletters, and staff announcements, to ensure timely and effective information dissemination.
- External Partnerships: Develop and maintain positive relationships with external stakeholders, such as education agents, service providers, and industry partners.
- Strategic Planning: Develop and implement strategic operational plans that align Melbourne, Gold Coast, and Sydney campus activities with our overall business goals.
- Campus Collaboration: Lead cross-campus collaboration, setting performance benchmarks and KPIs to monitor operational effectiveness.
- Digital Transformation: Champion continuous improvement and digital transformation projects, including upgrades to Student Management Systems (SMS) and CRM platforms, to optimise data management and service delivery.
- Risk Management: Identify operational risks across all campuses and implement mitigation strategies to minimise impact on student experience and business operations.
- A relevant Bachelor degree attained from a reputable university in an area of Business management.
- At least 4 years relevant working experience in a similar role as an office manager.
- At least 4 years relevant working experience managing a team of office personnel.
- At least 4 years proven experience in administration, office management, and operations support.
- At least 4 years experience in multi-site operations management, overseeing daily administrative, academic, and support functions across multiple campuses.
- At least 4 years experience in strategic operational planning, including developing KPIs and monitoring cross-campus performance.
- At least 4 years experience in implementing and optimising enterprise systems, such as Student Management Systems (SMS) and CRM platforms.
- At least 4 years experience in operational risk management, including developing mitigation strategies, business continuity plans, and contingency procedures for multi-campus operations.
- Must have set up office administrative systems in a commercial setting before.
- Must have experience with MYOB software.
- Knowledge of office administrator responsibilities, systems, and procedures.
- Demonstrated proficiency in computer word processing, spreadsheet, and database applications (MS Excel and MS Outlook, in particular).
- Attention to detail and problem-solving skills.
- Strong organisational and planning skills in a fast-paced environment.
- Demonstrated initiative and commitment to continuous improvement with a key focus on business and its people.
About This Opportunity
This role offers a unique chance to work in a dynamic environment, leading a team and driving business growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
