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Deckhand: Delivering Exceptional Customer Experiences

2 weeks ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Opportunity: Deckhand

We are seeking a highly motivated and experienced GPH-qualified Deckhand to join our crew.

This is a casual position, commencing as soon as possible.

As a Deckhand, you will be customer-facing, involved in activities ranging from maintaining and operating the vessel, right through to supporting with hospitality-related tasks to ensure high-quality customer service and experiences for all guests.

Responsibilities include:

  • Collaborate with the Master and crew to prepare the vessel for cruises, managing berthing, controlling mooring lines, and performing deck rounds while addressing engineering and maintenance needs.
  • Deliver exceptional customer service and ensure guest safety by assisting with mobility, following safety procedures from the vessel's Safety Management System (SMS), and conducting lookout duties.
  • Perform daily cleaning and housekeeping, assist with food and beverage service, and manage guest requests by communicating specific needs with the office team.
  • Maintain logbooks, report safety or environmental concerns to the Vessel Master, manage guest complaints with the Cruise Director, and liaise with office managers on cruise-related matters.
About You

The ideal candidate will be passionate about delivering outstanding service and be willing to go above and beyond for our guests, determined to create memorable experiences.

You will be a team player with a demonstrated positive 'can-do' attitude and have the flexibility to work varied hours including nights, weekends, and public holidays.

Qualifications include an Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand (GPH) and skills such as Coxswain/Master/MED/Radio Operator, Responsible Service of Alcohol, Food Safety Handling, and First Aid & CPR.

Why Join Our Team?

By working with us, you will gain valuable experience in a dynamic and fast-paced environment, develop your skills, and contribute to creating unforgettable experiences for our guests.

Our team is committed to providing exceptional service, ensuring guest safety, and promoting a positive and inclusive culture.

Join us and become part of a dedicated and passionate team that strives to deliver exceptional results and exceed expectations.