Client Experience Representative

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $65,000

We are seeking an exceptional customer service representative to join our team in providing top-notch care and support to our clients.

The ideal candidate will have prior experience in face-to-face customer service and/or administration, a passion for delivering outstanding client experiences, great communication and active listening skills, resilience, self-motivation, and lots of energy. They will also possess excellent organizational and time management skills, the ability to work autonomously and effectively within a team, a focus on results and the best possible outcomes for both our clinic and our clients, and intermediate computer skills.

Key Responsibilities:
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for our clients
  • Provide administrative support to clinicians (audiologists/audiometrists)
  • Manage day-to-day operations of our clinics, including opening and closing procedures
  • Manage clinic phone line and shared email inbox
  • Billing clients correctly and taking a range of payments
  • Learn and competently use a range of software and applications
Requirements:
  • Prior experience in face-to-face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you?
  • Competitive hourly rate plus super
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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