Client Care Representative

1 week ago

Brisbane, Queensland, Australia Connect Hearing Australia Full time

Overview
Client Care Representative | Clinical Administration | Casual - Brisbane North at Connect Hearing Australia. This casual role provides general support and leave cover for busy hearing clinics in Brisbane North. Locations include Alexandra Hills, Chermside West, Coorparoo, Mitchelton, Morayfield, and Sandgate. Shifts are rostered Monday to Friday, 8:30 am–5:00 pm, with flexibility required. Full training and ongoing support provided.
What you will be doing
Welcoming clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for clients
Providing administrative support to Clinicians (Audiologists/Audiometrists)
Efficiently managing day-to-day clinic operations, including opening and closing procedures
Managing the clinic phone line and shared email inbox
Billing clients accurately and handling a range of payments
Learning and using a range of software and applications
What you need to be successful
Prior experience in face-to-face customer service and/or administration
A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience, self-motivation and energy
Excellent organisational and time management skills
Ability to work autonomously and within a team
Focus on achieving the best possible outcomes for the clinic and clients
Intermediate computer skills
Interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you
Competitive hourly rate plus super
Employee discounts on Sonova products for you and your family
Access to wellbeing resources and employee assistance program
LinkedIn Learning access
Opportunities to grow and develop in your role
Values-driven, people-centered culture
A rewarding role contributing to better hearing health
About Connect Hearing Australia
Connect Hearing is a leading provider of hearing health care services with a network of clinics nationwide and is part of Sonova. The organisation aims to make a positive difference in clients' lives through better hearing.
Equal Opportunity
Sonova is an equal opportunity employer. We team up, grow talent, and collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee equal treatment in regard to employment and opportunity for employment, regardless of ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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