Automotive Customer Service Specialist

2 weeks ago


Campbelltown, Australia James Frizelle`s Automotive Group Full time
About the Role

As a key member of James Frizelle's Automotive Group, we are seeking an experienced and customer-focused Automotive Customer Service Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.

Responsibilities:
  • Serve as the first point of contact for customers, assessing their needs and providing personalized solutions.
  • Liaise with the workshop and parts departments to ensure seamless communication and timely resolution of customer queries.
  • Provide accurate quotes for repair jobs and exceed customer expectations through prompt and courteous service.
  • Meet and exceed manufacturers' CSI targets by consistently delivering high-quality service and building strong relationships with customers.
Requirements:
  • Proven experience in retail automotive service, with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A commitment to exceeding customer expectations through proactive problem-solving and tailored solutions.
  • Strong knowledge of automotive technical principles and practices.
  • Familiarity with ERA-Power DMS is preferred but not essential.
  • Punctuality, reliability, and excellent organizational skills are essential for success in this role.
  • A team player with a professional attitude and a strong sense of initiative.
  • A current driver's license is required for travel between locations.
  • A keen eye for detail and a commitment to quality are also essential.
What We Offer:
  • An Employee Assistance Program (EAP) to support your well-being.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • The chance to be part of a growing and dynamic organization that values innovation and excellence.
  • A supportive and collaborative work environment that encourages feedback and growth.
  • Discounted Bupa Private Health Insurance to promote your health and wellbeing.
  • Exclusive discounts with our Samsung Partnership Program.
  • Discounted Gym memberships to encourage a healthy lifestyle.

Our estimated salary for this role is $65,000 - $80,000 per annum, depending on experience and location. If you are a motivated and customer-focused individual looking for a new challenge, please apply now



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