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Technical Support Expert

2 weeks ago

Perth, Western Australia Metso Outotec Full time

Job Description

We are seeking an experienced technical support specialist to join our team in the Asia Pacific market area. As a technical support specialist, you will be responsible for providing technical expertise to customers and internal stakeholders for the bulk material handling product lines.

Key Responsibilities

  • Provide technical support for opportunities within the Asia Pacific region.
  • Participate in customer-funded site-based regular visits to provide product-based technical support.
  • Investigate field problems and implement corrective actions.
  • Develop and maintain knowledge of new developments in the industry.
  • Work closely with stakeholders to meet customer needs and expectations.
  • Develop technical scopes of offer or part selection for the technical sales support team.

Requirements

  • Bachelor's degree in mechanical engineering or related field.
  • 5 years of experience in a mechanical environment working on bulk materials handling equipment.
  • Proven ability to apply technical principles and scientific thinking to complex problems.
  • Excellent problem-solving skills and attention to detail.