Application Support Specialist

3 days ago

Brisbane, Queensland, Australia Humanised Group Full time
About the Company

Humanised Group has partnered with a leading boutique investment management firm that offers a range of specialist investment solutions to institutional and retail investors.

Role Overview

We are seeking a proactive and driven Application Support Specialist to join our team. This is a standalone role where you will be the go-to person for all things related to our suite of applications and tools. Your primary responsibility will be to empower users by providing functional support, delivering training sessions, and ensuring they get the most out of the technology at their disposal.

Key Responsibilities
  • User Support: Provide day-to-day support to users, helping them navigate and utilize our suite of applications effectively.
  • Training & Documentation: Run training sessions, including workshops and online tutorials, to educate users on application functionalities. Develop clear and comprehensive documentation to support ongoing learning.
  • Functional Support: Assist users in optimizing their use of tools like SharePoint, Power Automate, Power BI, Office 365 Suite, Co-Pilot, OneNote, and Project Management tools.
  • Knowledge Sharing: Foster a culture of knowledge sharing by creating and distributing content that helps users maximize their productivity with the technology available.
  • Application Expertise: Stay up-to-date with the latest features and updates in our technology stack to provide informed support and training.
  • Independent Operation: As a self-starter, you will own your role, continuously producing valuable content and driving improvements in user engagement with our applications.
  • Productivity Enhancement: Work closely with users to identify areas where they can be more productive, offering tailored solutions and support.
Required Experience
  • Background in Help Desk Support: A solid foundation in help desk or technical support with a passion for assisting and empowering users.
  • Training Experience: Comfortable delivering training sessions and creating educational content for users of varying skill levels.
  • Documentation Skills: Ability to write clear, concise, and user-friendly documentation.
  • Tech Savvy: Strong interest in applications and technology, particularly within the Microsoft ecosystem.
  • Self-Starter: A mature individual who knows what they want from their role and is capable of working independently.
  • Communication Skills: Excellent communication and interpersonal skills, with a knack for making complex concepts accessible to users.
  • Adaptability: Ability to quickly learn and adapt to new tools, including our upcoming Portfolio Management System.
What We Offer
  • A dynamic work environment where your contributions will have a direct impact.
  • Opportunities for professional growth and development.
  • A supportive team that values collaboration and innovation.
  • A state-of-the-art office with modern amenities.
  • Competitive bonuses based on company performance.
  • Flexible work-from-home options.

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