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Application Support Specialist
2 months ago
Ray White, a leading real estate business, is seeking a skilled Application Support Specialist to join its Brisbane CBD head office. As a key member of the Application Support team, you will provide high-quality product support to franchise customers, ensuring their real estate business is proficient in our applications and productive.
The ideal candidate will be passionate about customer service, a great team player, and an excellent problem solver with innovative thinking and problem-solving skills. Key responsibilities include:
Key Responsibilities:- Becoming highly knowledgeable on in-house applications and services.
- Responding to customer enquiries via ticketing software and other communication channels.
- Resolving customer issues in a timely and efficient manner.
- Escalating tickets to the appropriate teams where necessary.
- Continually improving our customer self-service knowledge base.
Requirements for the role include:
Requirements:- 2+ years of experience in a customer service role.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Ability to quickly learn and adapt to changes in technology.
Ray White offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a highly motivated and customer-oriented individual with a passion for helping others, we encourage you to apply.
