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Enterprise Applications Support Specialist
2 months ago
This pay rate is inclusive of mandatory 25% casual loading
We are seeking a skilled and proactive Enterprise Applications Support Specialist to provide comprehensive support for enterprise business applications, with a strong emphasis on Microsoft Dynamics 365 (MS D365).
This will be an initial 12 month contract with strong extension possibilities.
Key Responsibilities:- Deliver first and second-level support to clients for enterprise business applications, particularly MS D365.
- Collaborate with multidisciplinary teams and vendors to resolve issues and handle requests while adhering to service standards and service level agreements (SLAs).
- Create and maintain clear process documentation and standard operating procedures (SOPs).
- Advise management, clients, and team members on potential enhancements to business application systems to meet evolving business needs.
- Assist the Product Support Senior Systems Administrator and CRM Product Lead with system upgrades, testing, and maintenance tasks.
- Coordinate change releases in collaboration with the Product Support Senior Systems Administrator.
- Manage system-related incidents and emergency responses alongside the Product Support Senior Systems Administrator.
- Monitor and assign incoming support requests using a rostering system, including participating in an on-call roster for after-hours support.
- Engage in operational programs and projects aimed at enhancing systems and supporting changing business requirements.
- Uphold contemporary standards of ethical practice, ensure a safe workplace, and contribute to a diverse and effective team environment.
Note: This position is tailored for candidates with experience in supporting cloud-based enterprise applications rather than technical roles focused on Windows or Microsoft Office applications. Candidates should have some exposure to enterprise application support and be adaptable and eager to learn new technologies.
Qualifications:- Experience in supporting enterprise applications, with a focus on cloud-based systems and MS D365 preferred.
- Strong problem-solving skills and the ability to work collaboratively with various teams.
- Excellent communication skills and the ability to create clear and detailed documentation.
- Commitment to ethical practice, equity, diversity, and a positive team environment.
- Flexibility to participate in an on-call roster for after-hours support.
To apply for the role, please upload your CV in word format. For any queries please email quote REF#240471
Only Brisbane based candidates can be considered and contacted
