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Application Support Specialist

2 months ago

Brisbane, Queensland, Australia Ausure Group Full time
{"h1": "Application Support Specialist", "p": "We are seeking an enthusiastic Application Support Specialist to join our fast-paced office in Brisbane. This is a great opportunity to work with an experienced team and further your career.

Responsibilities:

* Take ownership of customer issues and ensure a quality outcome
* Provide support on a range of systems and applications
* Provide detailed application support on the various Ausure applications
* Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems
* Escalate tasks within the team or engage appropriate vendor support
* Provide a professional and courteous service to customers
* Participate in occasional 'out of hours' support tasks
* Participate in projects, as required by the Support or IT Team

Requirements:

* At least one year experience in a helpdesk, application support or customer service role
* Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
* 'Can do attitude' & good communication skills (including good telephone manner and etiquette)
* Excellent people liaison skills with an ability to build great rapport and working relationships
* The ability to prioritise
* The ability to work successfully in a fast-paced team environment and autonomously

Benefits:

* Attractive remuneration package
* RDO option
* Hybrid working arrangement option (after successful probation period)
* Travel Insurance
* Onsite training, support and development
* A friendly, close knit and supportive working environment
* Career Growth – Work-Life Balance – Cutting Edge Technology

If you are interested in this role, please submit a covering letter detailing your interest and an updated version of your CV.

Please no external recruitment agency contact.
"}