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Relocation Specialist

2 months ago

Melbourne, Victoria, Australia Toll Group Full time
{"Role Overview": "As a Case Manager or a Case Management Associate at Toll Group, you will play a pivotal role in assessing, planning, and coordinating relocation services for Defence personnel. You will work closely with individuals and their families, providing advocacy, support, and resources to ensure their needs are met effectively and efficiently.", "Key Responsibilities": "
  • Develop and maintain effective and professional customer relationships.
  • Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process.
  • Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.
  • Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
  • Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
  • Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
  • Administration of relocation service activities: coordinating bookings via 3rd parties.
", "About you": "
  • Must be an Australian Citizen or permanent resident.
  • Case Manager: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel).
  • Case Management Associate: Strong background in administrative setting.
  • Strong experience working in customer service industry.
  • The ability to interpret policy and legislation.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong attention to detail & time management skills.
  • Proficiency in all Microsoft applications.
", "Why join us": "
  • Urban office space in the city.
  • Competitive salary and benefits package.
  • Career development and advancement opportunities.
  • Collaborative and supportive team culture.
  • Make a meaningful impact and contribute to the success of the organisation.
", "What moves you": "At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.", "Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.", "At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. ", "To find out more about us visit ", "You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.", "lang_code": "en-US"}