Tech Support Professional

4 days ago

Sydney, New South Wales, Australia beBeeAnalytical Full time $90,000 - $120,000
Job Title: Technical Support Specialist

As a technical support specialist, you will be responsible for resolving customer technical issues and collaborating with teams to provide top-notch support.

Key Responsibilities:
  1. Technical Resolution: You will own, investigate, and resolve customer technical issues by leveraging troubleshooting tools and practices.
  2. Community Development: You will lead or participate in building communities with peer delivery roles and share your knowledge where appropriate.
  3. Professional Growth: You will develop specific technical and professional skills to resolve customer issues through training and readiness.
  4. Process Improvement: You will identify potential product defects, escalate appropriately, and contribute to product improvements.
Required Qualifications:
  • A Bachelor's degree in Computer Science, Information Technology (IT), or a related field AND 1+ years of technical support, consulting, or IT experience OR
  • 3+ years of relevant experience OR
  • Equivalent experience.
Security Clearance: Ability to meet security requirements, including passing background checks upon hire/transfer and every two years.Additional Information: This role requires strong analytical and technical skills, with a focus on troubleshooting and resolution.

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