Support Services Manager

2 weeks ago

Geelong, Victoria, Australia beBeeCareer Full time $80,000 - $110,000

Job Opportunity

EML is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Geelong, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

As a case manager, you'll take ownership of a portfolio of workers' compensation claims, working closely with injured workers, employers and treating health providers.

Responsibilities

  • Manage a portfolio of workers compensation claims – across our medical management, RTW and maximising capacity teams.
  • Demonstrate a service-oriented approach that is focused on early intervention and the interests of workers and employers.
  • Ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
  • Provide workers compensation advice to stakeholders such as workers, employers and providers.
  • Assist the worker and employer with the claim process and engage appropriate support services.
  • Collaborate with the broader EML team and WorkSafe to foster positive outcomes for injured workers.

About the Role

This is a permanent full-time position based in our Geelong office with flexibility to work from home up to three days per week once you've completed training.

Requirements

  • You have held roles within a medical, hospitality, retail or corporate field specialising in customer service.
  • You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated and can think on your feet when engaging and managing stakeholders throughout the process.
  • Organised with excellent time management.
  • You will have a passion for helping others and managing challenging situations.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.

We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

Benefits

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to work from home when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our rewards hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly reward and recognition awards.
  • Up to 16 weeks paid parental leave, plus super.

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