Product Administration Team Leader

Job Title: Product Administration Team Leader

The Product Administration Team Leader plays a pivotal role within our Projects and Business as Usual (BAU) Masterdata Portfolio Management team. This position is responsible for leading the delivery of efficient, timely, and accurate product support to customers and the management and maintenance of product master data across the portfolio.

Key Responsibilities:

• Develop and implement data governance policies, including defining data ownership, setting up standard operating procedures for data entry and maintenance, and establishing data standards across the enterprise.
• Maintain product master data, including new item setups, descriptions, database audits, price updates, alternatives, and pack sizes.
• Implement and uphold data governance standards locally based on our Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple Enterprise Resource Planning systems.
• Lead and implement the product discontinuation process, including effective and clear communication internally.

Master Data Management:

• Ensure consistency, accuracy, and accountability for critical data.
• Manage key sub-streams, including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates, alternatives, and pack sizes.
• Implement data governance at the local level, as defined by our Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Implement the product discontinuation process, including effective and clear communication internally.

Product Administration:

• Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions.
• Support Product Managers with product queries, including liaising with supplier partners and divisions.
• Provide support for complex quotations and tenders with product coding and alternatives.
• Liaise with sales support to provide timely feedback to external and internal team members.
• Handle Certificates of Analysis (COAs) and quality-related product data and information.
• Manage customer notifications and address product issues.

Digital Product Support & Strategy Implementation:

• Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process.
• Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required.
• Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms.
• Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed critical metrics.
• Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com.
• Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post launch) to maintain profit integrity across all platforms.
• Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms.
• Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination.

People Management:

• Inspire and guide team members, fostering a collaborative and hard-working environment.
• Set clear performance expectations, provide regular feedback, and ensure accountability to achieve team goals.
• Champion a positive and inclusive culture, promoting engagement and motivation within the team.
• Prioritize the training and development of team members, identifying growth opportunities and facilitating continuous learning to enhance skills and career progression.

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