Senior Workplace Delivery Manager

1 month ago

Brisbane, Queensland, Australia JLL Full time

Unlock a Brighter Way

JLL is shaping the future of real estate for a better world. We're committed to hiring the best talent and empowering them to thrive in their careers. As a Senior Workplace Delivery Manager, you'll play a key role in leading our Workplace experience (FM and Experience) function across QLD and SA.

About the Role

  • Implement a best-in-class workplace delivery model across QLD and SA portfolio based on JLL's existing platform.
  • Manage facilities, minor works, and workplace services to ensure cost-effective operations and adherence to contractual obligations.
  • Enhance service delivery and compliance standards across all hard and soft services.
  • Ensure Planned Preventative Maintenance schedules are in place and maintained.
  • Manage an operating budget and make recommendations on annual budgets; ensure all billings for business services are invoiced and billed as required.
  • Foster strong relationships with client stakeholders, Landlords, and service contractors.
  • Oversee maintenance operations, compliance with regulatory requirements, and risk management practices. Ensure all vendors are compliant.
  • Manage and assist with all relevant tender processes in accordance with the company's policies and procedures.
  • Support and oversee the performance and day-to-day management of the workplace experience team in key hubs across the portfolio.
  • Invest in relationships with industry peers and colleagues to ensure best practice methods are applied and the team is up to date with industry/global trends.
  • Remain abreast of new technology, suppliers, venues, and industry best practice.

What We're Looking For

  • 3-5 years' experience in facilities, workplace delivery, and property management.
  • Well-developed interpersonal and oral communication skills.
  • Strong influencing and networking skills.
  • Strong budget management and financial analysis skills.
  • Confident communicator with engaging presentation skills and active listening capability.
  • Passion for quality service delivery.
  • Ability to effectively deal with stressful situations and adapt to rapid changes.
  • Goal-oriented, able to focus on meeting all performance targets.
  • Demonstrated ability to initiate and follow through on improvement initiatives.
  • Team-focused individual who cooperates and works well with others to deliver outstanding service.
  • Strong understanding of digital technology in the events space, including webcasting, streaming.
  • Be available on site/in-office at least 3 days a week.

About JLL

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. We're committed to equal opportunity and building an inclusive workplace. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all age, religions, and race.

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