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Customer Service Representative

2 months ago

Perth, Western Australia Sonova Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Tuart Hill clinic. As a key member of our clinical administration team, you will play a vital role in providing exceptional service to our clients and supporting our clinicians in delivering high-quality hearing care solutions.

Key Responsibilities
  • Welcome and manage client experiences to achieve optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to our clinicians, including Audiologists and Audiometrists
  • Efficiently manage the day-to-day operations of our clinics
  • Learn and competently use a range of software and applications
Requirements
  • A passion for delivering an exceptional client experience
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and a high level of energy
  • Strong organizational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and achieving the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/administration
What We Offer
  • A competitive remuneration package, including base salary and monthly performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre and Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunities for growth and development in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning