Return to Work Specialist

2 weeks ago

Geelong, Victoria, Australia Gallagher Full time
About the Role

Overview

Gallagher is a leader in providing career development opportunities and flexible working arrangements, including work from home. We offer a range of employee benefits, discounts, and wellbeing programs to support our employees' growth and success.

About the Job

As a Return to Work (RTW) Specialist in our Workers Compensation team, you will be a key leader in identifying and delivering recovery and RTW outcomes for complex claims within your team. You will use your expertise to identify and triage claims that are at risk of exceeding expected return to work timeframes, and work closely with case managers to identify barriers in returning to work.

Your Responsibilities

  • Provide leadership as a key subject matter expert within your team relating to recovery and RTW, while supporting your team manager and wider leadership group.
  • Manage a small portfolio of complex high-risk injury claims, supporting injured workers and employers with their recovery, RTW, and return to health.
  • Support Senior Case Managers with regular case conferencing.
  • Identify biopsychosocial risk factors leading to strategic recovery while achieving RTW goals.
  • Identify claims at risk of developing secondary psychological injuries while implementing appropriate strategic measures to support injured workers back to full functional capacity.
  • Undertake RTW visits and treater case conferences (both virtually and in person) when required to support recovery and RTW outcomes.
  • Apply a person-centered management approach focusing on injured workers' needs, by setting recovery goals and supporting them to achieve these.

About You

We are looking for an enthusiastic and customer-focussed RTW Expert who has:

  • Workers Compensation scheme claims management experience, or significant RTW knowledge and experience.
  • Knowledge of physical and/or mental injury, or general personal injury management concepts relating to Victoria's Workers Compensation Scheme.
  • Excellent customer service skills and experience.
  • Time management, administrative, and organisational skills.
  • Experience in leading people, teams, or key initiatives, as well as coaching and mentoring skills.
  • Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal.

What We Can Offer You

  • Attractive remuneration packaging and flexible work arrangements, including work from home.
  • Paid parental leave.
  • Collaborative working environment – friendly, flexible, and supportive working environment which is built around great team support and rewarding opportunities.
  • Opportunities for ongoing education and development.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
  • Staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more.

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