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Pega System Architect and Operational Leader

2 months ago

Sydney, New South Wales, Australia Ing Full time

Ing is pursuing an ambitious growth strategy to become the most loved mobile-led bank in Australia. Our approach involves digitizing customer experiences, offering innovative products, and ensuring safe, excellent delivery.

About Us

We want to make life simpler and more worthwhile for everyone who banks with us, for our employees, and the community at large. When you come to work at Ing, you're joining a team where individuality is encouraged. We've built a culture that's fun, friendly, and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

Job Description

You will lead the Pega Center of Excellence and utilize your experience in managing third-party off-premise resources. You will oversee and coordinate with local and global stakeholders, ensuring Pega requirements are met. You will use complex data and tools to analyze all aspects of process performance, presenting and explaining performance trends.

You will implement best practice data visualization techniques to effectively convey insights and facilitate data discovery, recommending process improvements and future states. You will promote a culture of continuous improvement and innovation within business units to enhance service, reduce costs, and mitigate risks.

You will mentor, coach, and develop Reporting Analysts who support the daily production of analytics assets. You will provide operational infrastructure support to software delivery teams. You will support production deployment and recovery capabilities. You will provide guidance on Pega guardrails.

You will manage the Pega best practice catalogue and develop reference architecture for business workflows. You will develop reusable component frameworks and libraries. You will conduct weekly design review meetings across Tribes, providing feedback to ensure the design and quality of Pega applications.

Requirements

Demonstrated experience in an operational, agile environment, holding a senior role focused on developing metrics, analysis, forecasting, and modelling. Over 8 years of experience with Pega. Certified Lead System Architect (CLSA). Knowledge of Java is advantageous.

Comprehensive experience in designing and implementing PRPC-based applications. Proficient in class hierarchy, ruleset hierarchy, data layer, flows, flow actions, work baskets, and deployment. Strong integration skills, with experience in SOAP and RESTful web services, and Kafka.

Expertise in scalability and performance tuning for applications, app servers, and databases. Solid understanding of BPM best practices and implementation life cycles. Ensures practices and guardrails are followed to create scalable, secure applications.

Experience in monitoring applications using tools like Kibana or Grafana, and internal Pega monitoring (PDC). Ability to explain technically complex concepts in simple business terms. Capable of taking ownership and working autonomously, while seeking assistance when needed.

Benefits

Discounted Ing Health Insurance. An additional Rest Day to support your wellbeing. An IMPACT day to volunteer.

$120,000 - $150,000 per annum, depending on experience.