Customer Service Coordinator
3 days ago
The role of Customer Service Coordinator encompasses providing exceptional support to clients, addressing their inquiries, and offering technical assistance when required.
- Key Responsibilities:
- Respond to incoming phone calls, provide customers with pertinent information, and coordinate with sales teams to ensure accurate responses.
- Register projects for quoting and collaborate with project management and estimation teams.
- Nurture relationships with key reseller clients, offering pricing guidance and after-sales support.
- Manage data entry and maintain the sales inbox.
- Address architectural or customer queries necessitating technical responses, then convey details to the sales manager for review.
About the Ideal Candidate:
- We seek a customer-centric individual committed to delivering high-quality service.
- Excellent communication skills and a strong phone manner are essential.
- Previous experience in the manufacturing sector is preferred.
- A keen attention to detail and ability to handle multiple priorities are required.
What We Offer:
- A dynamic work environment that fosters growth and development.
- Opportunities for professional advancement and skill enhancement.
- A collaborative team atmosphere that values open communication and mutual respect.
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