Service Delivery Specialist

2 days ago

Geelong, Victoria, Australia beBeeSupport Full time $66,000 - $84,000

Job Title: Client Support Officer

About the Role:

The Client Support Officer plays a pivotal role in delivering exceptional service to individuals accessing support services.

  • Responds to face-to-face, electronic, and telephone enquiries from clients and partner agencies.
  • Provides responsive and timely advice and connections to relevant services.
  • Works collaboratively with the support workforce to address client needs at first contact.
  • Demonstrates honesty and integrity in all interactions.

This role requires strong communication skills, the ability to work effectively in complex situations, and a commitment to delivering high-quality service delivery.

Key Responsibilities:

  1. Client Engagement: Respond to enquiries from clients and partner agencies in a timely and professional manner.
  2. Service Coordination: Provide advice and connections to relevant services, ensuring seamless support for clients.
  3. Team Collaboration: Work closely with the support workforce to address client needs and achieve optimal outcomes.
  4. Ethics and Integrity: Demonstrate honesty and integrity in all interactions, upholding the highest standards of professionalism.

What We Offer:

This role offers a unique opportunity to make a real difference in the lives of our clients. As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to grow and thrive in your career.

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