IT Service Excellence Specialist

6 days ago


Sydney, New South Wales, Australia Zurich Insurance Company Full time
Unlock Your Potential with Zurich Insurance Company

Are you ready for a new adventure? Join Zurich Insurance Company as an IT Service Excellence Specialist and embark on a journey towards a brighter future.

We're on a mission to empower wellbeing, drive positive impact, and create a sustainable future for our people, customers, and the planet. As an IT Service Excellence Specialist, you'll play a crucial role in improving the overall delivery of Service to our businesses.

Key Responsibilities:
  • Design, develop, document, and support Digital UX/UI to optimize the user experience for ITS initiatives or change.
  • Work with APAC IT Service Management in supporting initiatives, service processes, and operational improvements.
  • Develop ITIL skills by working closely with APAC IT Service Management team to support.
  • Provide backup for key IT Service Management processes as required.
  • Continual Service Improvements, including IT Service Management tools.
  • Collaborate with internal Project teams to understand project requirements, user stories, and technical specifications.
  • Support End user digital learning for new technologies.
  • Drive digital improvements on the APAC IT Learning HUB for our employees.
Requirements:
  • Experience working within an IT Service Delivery or Support role.
  • Previous experience in IT End user support & delivery of technical documentation.
  • Proven experience in Microsoft 365 application suite, ServiceNow, and reporting tools.
  • Knowledge of Change Management and Agile methodologies.
  • High level of technical knowledge & drive to improve using emerging technologies.
Why Zurich Insurance Company?

We offer a great place to work, with benefits that include:

  • 5 weeks leave per year for permanent staff.
  • 15 days personal/carer's leave.
  • Access to programs to stay healthy and feel healthier.
  • $295AUD new starter e-voucher for your WFH set up.

Join us and discover a brighter future for yourself and our customers.



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