IT Service Excellence Specialist
6 days ago
Are you ready for a new adventure? Join Zurich Insurance Company as an IT Service Excellence Specialist and embark on a journey towards a brighter future.
We're on a mission to empower wellbeing, drive positive impact, and create a sustainable future for our people, customers, and the planet. As an IT Service Excellence Specialist, you'll play a crucial role in improving the overall delivery of Service to our businesses.
Key Responsibilities:- Design, develop, document, and support Digital UX/UI to optimize the user experience for ITS initiatives or change.
- Work with APAC IT Service Management in supporting initiatives, service processes, and operational improvements.
- Develop ITIL skills by working closely with APAC IT Service Management team to support.
- Provide backup for key IT Service Management processes as required.
- Continual Service Improvements, including IT Service Management tools.
- Collaborate with internal Project teams to understand project requirements, user stories, and technical specifications.
- Support End user digital learning for new technologies.
- Drive digital improvements on the APAC IT Learning HUB for our employees.
- Experience working within an IT Service Delivery or Support role.
- Previous experience in IT End user support & delivery of technical documentation.
- Proven experience in Microsoft 365 application suite, ServiceNow, and reporting tools.
- Knowledge of Change Management and Agile methodologies.
- High level of technical knowledge & drive to improve using emerging technologies.
We offer a great place to work, with benefits that include:
- 5 weeks leave per year for permanent staff.
- 15 days personal/carer's leave.
- Access to programs to stay healthy and feel healthier.
- $295AUD new starter e-voucher for your WFH set up.
Join us and discover a brighter future for yourself and our customers.
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