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IT Services Excellence Specialist
2 months ago
About Zurich Insurance Company
Zurich Insurance Company is a leading global insurer that empowers wellbeing and drives positive impact. We're on a journey towards a brighter future, focused on our customers, communities, and the planet.
Job Summary
We're seeking a highly skilled IT Services Excellence Specialist to join our team. As a key member of our IT Service Management team, you'll play a critical role in improving the overall delivery of Service to our businesses.
Key Responsibilities
- Design, develop, document, and support Digital UX/UI to optimize the user experience for ITS initiatives or change.
- Work with APAC IT Service Management in supporting the initiatives, service processes, and operational improvements.
- Develop ITIL skills by working closely with APAC IT Service Management team to support.
- Provide backup for key IT Service Management processes as required (e.g., Major Incident & Operational Change Management processes).
- Continual Service Improvements, including IT Service Management tools.
- Collaborate with internal Project teams to understand project requirements, user stories, and technical specifications, including communication plans, documentation, and videos to support the transition of new applications or infrastructure.
- Work closely with internal and external parties to support End-user digital learning for new technologies.
- Drive digital improvements on the APAC IT Learning HUB for our employees.
- Support the IT learning via digital days and enhancements to continue development of our internal capabilities to improve End-user productivity.
Requirements
- Experience working within an IT Service Delivery or Support role.
- Previous experience in IT End-user support & delivery of technical documentation.
- Proven experience in Microsoft 0365 application suite, ServiceNow, and reporting tools (e.g., Powerbi).
- Knowledge of Change Management and Agile methodologies.
- High level of technical knowledge & drive to improve using emerging technologies. Capable of conducting research into technical solutions internally and externally.
About Zurich
Zurich is a great place to be, where you can truly belong and thrive. We offer a range of benefits, including:
- 5 weeks leave per year for permanent staff through our new Z leave initiative.
- 15 days personal/carer's leave (as we empower our people to manage their own wellbeing).
- Access programs to stay healthy and feel healthier, along with receiving a AUD$500 wellbeing payment per year.
- $295AUD new starter e-voucher for your WFH set up (flex work - hybrid working).
