Security Operations Expert
2 weeks ago
Seeking a seasoned security operations expert to lead the management of multiple security operation centers located across Australia.
The successful candidate will oversee operational performance, manage a team of security analysts and coordinators, and ensure effective coordination between teams.
This is a highly visible position within the organization, accountable for effective case handling within agreed service levels.
Key Responsibilities:
- Lead and support security team leads and analysts in promoting a collaborative and high-performance environment
- Oversee talent management including onboarding, performance reviews, and career development
- Develop an inclusive and accountable team culture that fosters continuous improvement
- Manage daily security operations, triage, escalations, and shift coordination
- Promote staff wellbeing, fairness in rostering, and mental health awareness
- Ensure efficient security operations, meeting SLAs and incident response targets
- Manage scheduling and resource allocation for 24/7 coverage
- Oversee analyst tier escalations and critical incident resolution
- Maintain SOPs, runbooks, and knowledge practices
- Act as the operational escalation point for team leads
- Lead incident handoffs, standups, and high-severity escalations
- Oversee service desk reports and enforce ISO-aligned procedures
- Support incident simulations and post-incident reviews
- Drive evolution of security tooling and automation (SIEM, SOAR, EDR)
- Evaluate and implement emerging technologies
- Support client onboarding and readiness
- Work with internal teams to improve triage and detection quality
- Identify training needs and support service model improvements
- Ensure security compliance with ISO and SOC2 frameworks
- Oversee audits, risk management, and evidence procedures
- Promote best practices in incident and change management
- Support governance reporting and maintain policy compliance
- Report to Head of Managed Services on security performance and risks
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