Service Experience Ambassador

4 days ago

Sydney, New South Wales, Australia Marriott Full time

Career Overview

As a Service Experience Ambassador with Marriott, you will be at the forefront of delivering exceptional service experiences to our guests. This role requires a high level of passion, energy, and commitment to ensuring that every guest interaction is memorable and exceeds their expectations.

Key Responsibilities

  • Welcome and acknowledge all guests according to company standards.
  • Ensure efficient, friendly, and professional service is provided to all guests.
  • Assist all guests with menu, dietary requirements, and recommendations.
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  • Set up, stock, and maintain work areas.
  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

About Us

Marriott International is a hospitality leader with over 100 years of experience in delivering exceptional service experiences to our guests. Our portfolio includes more than 30 brands across luxury, select-service, and long-stay segments. As a Service Experience Ambassador, you will join a community of passionate individuals who share our commitment to providing personalized service experiences that exceed our guests' expectations.

Benefits

  • Team-spirited co-workers
  • Encouraging leadership
  • Discounted room rates on hotels worldwide
  • Discount on food and beverages at participating Marriott International hotels worldwide
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Paid birthday leave
  • Training and development

Compensation & Benefits

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on location and experience. In addition to your base salary, you can expect a range of benefits, including discounts on hotel stays, meals, and merchandise, as well as access to exclusive recognition and reward programs.

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